avowedPrivacy Policy

This page describes what we collect when you use avowed and how we keep that data protected. When you create an account on our platform, you provide your email, password, and identity documents. We use this information to verify your account, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data, rent it to advertisers, or share it with third parties except where required by law.

Our servers may sit outside your jurisdiction, but your data is encrypted in transit and at rest. We use industry-standard security practices — SSL certificates for web traffic, encrypted databases, and restricted access to personal information. Our team members who handle your data sign confidentiality agreements and undergo background checks.

You have the right to request a copy of your data, correct inaccurate information, or request deletion of your account. This policy explains how to exercise those rights and what happens to your information after you close your account.

What data we collect on avowed

When you deposit or withdraw, we collect information about your payment method — the bank account number, e-wallet identifier, or QRIS code you use. We do not store full credit card numbers; payment processors like e-wallet, mobile banking, local payment, online payment, and e-wallet handle that data directly. We store only a reference to your payment method so we can process future transactions.

We collect your IP address and device information when you log in. This helps us detect unauthorized access and prevent fraud. We also collect game history — which games you played, when you played them, and the outcomes. This data is used to calculate your account balance and settle disputes if you question a result.

We collect push notification preferences if you use our Android APK. We track whether you've enabled notifications for match results, tournament invitations, or withdrawal confirmations. You can change these settings at any time in your account preferences.

Identity verification

We collect your name, date of birth, ID number, and address photo to comply with KYC regulations and prevent fraud.

Payment data

We store references to your payment methods but never store full card numbers or sensitive banking credentials.

Game history

We retain records of your bets, game outcomes, and account transactions for dispute resolution and regulatory compliance.

How we use your data on avowed

We use your email to send account notifications — login alerts, withdrawal confirmations, and password reset requests. We use your identity information to verify your account and comply with anti-money-laundering laws. We use your payment method information to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment.

We use your IP address and device information to detect fraud and prevent unauthorized access. If we notice login attempts from unusual locations or devices, we may ask you to verify your identity before allowing access. We use your game history to calculate your account balance, settle disputes, and provide you with account statements.

We do not use your data for marketing purposes without your consent. We do not sell your email address to third parties. We do not use your data to build advertising profiles. The only exception is if we are required by law to disclose your information to government authorities or law enforcement.

Third-party processors and data transfers

We use third-party payment processors to handle deposits and withdrawals. These processors receive your payment method information but do not receive your identity documents or game history. They are bound by their own privacy policies and data protection agreements with us.

We may use third-party email services to send you notifications. These services receive your email address but not your identity documents or payment information. We use third-party analytics services to understand how users navigate our platform, but these services do not receive personally identifiable information — only anonymized usage patterns.

Our servers are hosted by cloud providers whose data centers may be located outside Indonesia. Your data is encrypted before it leaves our systems, so the hosting provider cannot read your personal information. We have data processing agreements with all third parties that require them to protect your data and comply with privacy regulations.

Your rights on avowed

You have the right to request a copy of all data we hold about you. To exercise this right, contact our support team through the in-app help menu or email us. We will provide your data in a portable format within 30 days.

You have the right to correct inaccurate information. If your address or name is wrong in our system, you can update it through your account settings or request that we correct it. You have the right to request deletion of your account and all associated data. If you request deletion, we will close your account, return any remaining balance to your payment method, and delete your personal information within 90 days. We may retain game history and transaction records for a longer period if required by law.

You have the right to object to certain uses of your data. For example, if you do not want to receive promotional emails, you can opt out through your account preferences. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Cookies and tracking on avowed

We use cookies to keep you logged in and to remember your preferences. These are session cookies that expire when you close your browser, or persistent cookies that remain for up to one year. You can disable cookies in your browser settings, but this may prevent you from logging in or using certain features of avowed.

We do not use cookies to track you across other websites. We do not use third-party tracking pixels or beacons. Our analytics services use anonymized data only — they cannot identify you personally.

Data retention and account closure on avowed

We retain your personal data for as long as your account is active. If you close your account, we delete your personal information within 90 days, except where we are required by law to retain it longer. We retain game history and transaction records for seven years to comply with financial regulations and to settle disputes.

If your account is inactive for two years, we may close it and return any remaining balance to your payment method. We will send you a notification before closing an inactive account.

Changes to our privacy policy on avowed

We may update this privacy policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on our platform. Your continued use of avowed after changes take effect means you accept the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.

Contact us about privacy on avowed

If you have questions about this privacy policy or want to exercise your rights, contact our support team through the in-app help menu. You can also reach us by email through the contact information in our legal notice. We respond to privacy requests within 30 days. If you're in Jakarta, Surabaya, Bandung, or Medan and prefer to contact us locally, our support team can direct you to the appropriate channel.

Our commitment is to keep your data secure, use it only for legitimate purposes, and respect your privacy rights. We take data protection seriously and stand behind this policy.