avowed Account & Payment FAQ
Users ask us many questions about account setup, deposits and withdrawals, game rules, security, and how avowed works on mobile and desktop. This page answers the most common questions we receive from players in supported jurisdictions.
We've organized answers by topic so you can find what you need quickly. If your question isn't covered here, our support team is available through the in-app help menu, email, or live chat. For detailed legal information about jurisdiction restrictions, data handling, and our full terms, see our legal notice and terms of use.
Before you open an account or place your first bet, we recommend reading our terms of use to understand game rules, payment policies, and how withdrawals are reviewed. We also ask that you verify whether avowed is available in your jurisdiction and that you meet the legal eligibility requirements in your location.
FAQ topics
- Account and registrationhow to open an account, email verification, KYC document submission, and password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers
- Game rules and featureshow football betting, live-dealer tables, slots, and esports markets work on avowed
- Security and datatwo-factor authentication, account protection, data deletion, and jurisdiction eligibility
Account and registration
avowed operates in supported jurisdictions only. Our services are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. When you open an account, we verify your location using your IP address, registration details, and payment method. If you access avowed from a jurisdiction where it is not permitted, we will restrict your account. Users in Jakarta, Surabaya, Bandung, and Medan can access avowed only if local law allows. It is your responsibility to verify that avowed is available in your jurisdiction and that you meet your local legal eligibility requirements before you register.
Opening an account on avowed takes four steps. First, you create a username, email, and password on our registration page. Second, we send you an email with a verification link; click it to confirm your email. Third, you upload identity documents (a national ID or passport) and your address proof for KYC verification. Our team reviews these documents within one business day. Fourth, you add a payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet — so you can deposit and withdraw. Once your KYC is approved and your payment method is active, your account is ready to use.
Opening an account on avowed takes four steps. First, you create a username, email, and password on our registration page. Second, we send you an email with a verification link; click it to confirm your email. Third, you upload identity documents (a national ID or passport) and your address proof for KYC verification. Our team reviews these documents within one business day. Fourth, you add a payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet — so you can deposit and withdraw. Once your KYC is approved and your payment method is active, your account is ready to use.
To request deletion of your personal data, contact our support team through the in-app help menu or email us directly. Tell us you want your data deleted and provide your username or email so we can identify your account. We will delete your personal information — name, email, address, phone number, and payment details — within 30 days of your request. We retain transaction records and game history for at least seven years as required by law, even after your account is deleted. If you have an active account balance, you must withdraw or forfeit it before we can process your deletion request.
Payments and transactions
avowed does not charge deposit or withdrawal fees. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, the amount you transfer goes directly to your account. When you withdraw, we send the full amount to your bank account (online payment, e-wallet, mobile banking, or local payment) or mobile wallet. Your bank or payment provider may charge their own fees, but avowed does not add any additional cost. During peak times or holidays like Idul Fitri, Idul Adha, or Imlek, banking systems may experience delays, but this does not affect our fees.
When you request a withdrawal on avowed, our compliance team reviews it to verify your identity and check for fraud. This review typically takes one business day. Once approved, the withdrawal is sent to your bank or mobile wallet. The time it takes to arrive depends on your bank or payment provider — usually one to three business days. If there's a public holiday or weekend, processing may be slower. We notify you by email and in-app message when your withdrawal is approved and when it's been sent. If your withdrawal is delayed beyond three business days, contact our support team.
Game rules and features
Before you place your first bet, read our terms of use. It covers how football betting works on avowed, the rules for live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and how slot games like Aviator, Sweet Bonanza, and Gates of Olympus operate. Our terms also explain how esports markets work for Mobile Legends, Free Fire, and PUBG Mobile tournaments. You'll find information about odds, payout methods, and what happens if a match is cancelled or delayed. Our legal notice explains jurisdiction restrictions — services are available only where local law permits. If you don't understand a game or a rule, ask our support team before you play.
Free bets and free spins are promotional offers we occasionally provide to eligible players. A free bet allows you to place a wager on football, esports, or live games without using your own balance. Free spins let you spin slot games like Sweet Bonanza or Fortune Tiger without spending money. When you receive a free bet or free spins, they appear in a "Promotions" or "Free offers" section of your account. Free offers come with terms — you may need to use them within a set time window or on specific games. Not all players qualify for every promotion. Promotions are subject to change. For details about current offers, check your account or contact our support team.
Security and account care
You can reach our support team by email using the address shown in the in-app help menu. When you email us, include your username or email address so we can find your account. Tell us what you need help with — account access, a withdrawal question, KYC verification, or a technical issue. Our team reads and responds to emails within one business day. For urgent matters, use the live chat feature in your account; it's faster than email. We also have help articles in the app that answer common questions about account setup, payments, and game rules. If you need immediate assistance, live chat is the quickest way to reach us.